Job Summary:

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Financial Advocate, your primary duties will include, but are not limited to: • Counseling patients and parties responsible for payment regarding insurance benefits, services received, payment options, collection procedures and financial assistance. • Acting as an advocate for patients. • Contacting insurance carriers. The ideal future caregiver is someone who: • Acts in a professional, caring and helpful manner. • Has excellent multi-tasking, critical thinking and problem-solving skills. • Easily adapts to change. • Utilizes Cleveland Clinic’s H.E.A.R.T. model. As a Patient Financial Advocate, you will work in a remote work environment that allows you to discover, learn and grow. You’ll remain supported as you make differences in patients’ lives, shape the career of your dreams and find where you belong, here at Cleveland Clinic. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

*THIS IS A REMOTE OPPORTUNITY FOR OHIO RESIDENTS ONLY*

Full Time and PRN opportunities available

Responsibilities:

• Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.
• Contacts insurance carriers or other sources and acts as an advocate for the patient.
• Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved.
• Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
• Updates and correctly documents in appropriate computer systems.
• Other duties as assigned.

Education:

• High school diploma or GED required.
• Associate’s Degree or Bachelor’s degree preferred.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of 3 years of experience in a customer facing role with in person or phone contact.
• Associate’s Degree may substitute for up to one year of the stated experience.
• Bachelor's Degree may substitute for up to two years of stated experience.

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.